Question 1

Do your measurements meet current guidelines?

Accepted Answer

Yes, all our measurements meet current OREA, RECA, CREB, VREB VIREB, CREA and BOMA guidelines and we are constantly reviewing and implementing the latest standards.

Question 2

What are your content delivery times?

Accepted Answer

Images, measurements and floor plans are delivered by the end of the next business day. Walkthrough Videos, Virtual tours & Matterport can take up to 48 hours to process.

Question 3

How long will an appointment take?

Accepted Answer

On average, an appointment is 30 minutes to 1 hour long session. Depending on the size of the property times can vary.

Question 4

Will the photographer assist in staging or cleaning up or moving furniture?

Accepted Answer

No, the photographer anticipates that the home will be ready when they arrive.  Please take the time to arrive 30 minutes before the the appointment to ensure the home is ready.  Turn on all the lights and lamps, put the toilet seats down and lift the blinds, if desired. Garbage and recycling bins should also be out of sight. This helps to ensure our prompt scheduling and maintain our competitive prices.

Question 5

Can I ask for revisions after the delivery of the content?

Accepted Answer

We will re-edit or re-shoot once free of charge where necessary for changes that are within our control. Our clients' satisfaction is our top concern!

Question 6

Why should I pay a booking fee? Is the fee refundable?

Accepted Answer

Every appointment is subject to a 20% non-refundable booking fee. The booking fee will be adjusted in your final invoice after the shoot. The booking fee required to fix the appointment.

Question 7

What is your refund policy?

Accepted Answer

Refunds are processed on case to case basis. For any concerns feel free to contact us and we will make sure that your needs are met with utmost priority.

Question 8

I love your work. What's the best way I can support your business?

Accepted Answer

We would like to thank all our clients for making Dipole Media Production Ltd. their service provider for their real estate media needs. The best way to support us by leaving your honest reviews on our google page. This really helps us a lot.

CALL: 1.844.734.7653

Frequently Asked Questions